Privacy
At Skin Emporium, your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Skin Emporium is committed to safeguarding your personal information and will always handle your personal information securely and carefully. Skin Emporium is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding of how we collect and use customer information.
Who We May Share Your Information With
We will often need to pass your personal details – such as your name and address – to companies who perform part of our service delivery. This includes organisations such as major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Skin Emporium will ensure that these third parties undertake to protect your privacy.
Why We Collect Information
We collect information for a number of reasons including:
- To deliver products or services to you.
- To complete other transactions with you or on your behalf.
- To better understand your requirements and preferences.
- To improve our service.
- To provide offers that are of greater interest or benefit to you.
How We Collect This Information
We collect information in a number of ways:
- When you order goods or services, particularly when those products are delivered.
- When you leave goods with us for repair.
- If you open a Defy Skincare rewards club card with us.
- If you pre-order products or services.
What We Collect
The personal information we collect is, in most cases, supplied by you when you place an order or provide feedback to us. This information includes:
- Name
- Address
- Delivery address
- Phone number
- E-mail address
- Birth Date
- Transaction information
Who We May Share Your Information With
We will often need to pass your personal details – such as your name and address – to companies who perform part of our service delivery. This includes organisations such as major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Skin Emporium will ensure that these third parties undertake to protect your privacy. Direct Marketing
If you receive marketing offers from Skin Emporium and do not wish to receive them in the future, please call our customer service centre on 03 9331 3800.
Access
If you would like to access or update your personal information, write to our Customer Service department at 30 Keilor Rd, North Essendon, VIC 3041, or email reception@beautyonrose.com.au or call on 03 9331 3800. We prefer to receive written requests as in many cases this assists us to verify your identity.
A copy of the Skin Emporium. Privacy Policy is available from the Skin Emporium website at www.defyskincare.com.au or you can request a copy by calling our customer service centre on 03 9331 3800.
Security
From time to time – and in line with customer expectations and legislative changes – our privacy policies and procedures will be reviewed and, if appropriate, updated.
You can request a copy of the Privacy Policy by calling our Customer Service Department on 03 9331 3800.